Ricky Casino Terms and Conditions
Last updated: 2026-05-30
These Terms and Conditions ("Terms") govern your use of Ricky Casino, operated by Dama N.V. ("we", "us", "the Company"), accessible via australia-ricky.com and associated platforms. By creating an account, logging in or using any of our services, you agree to be bound by these Terms. If you do not agree, do not create an account or use the services.
These Terms should be read in conjunction with our Privacy Policy and Responsible Gambling Policy.
1. General Terms of Use
1.1 Ricky Casino provides an online gambling entertainment service. All games are operated on the basis of chance and/or skill and involve the risk of financial loss.
1.2 We reserve the right to amend these Terms at any time. Material changes will be communicated by email or in-site notification. Continued use of the service after notification of changes constitutes acceptance.
1.3 The current version of these Terms is always accessible at australia-ricky.com/terms-conditions/.
1.4 These Terms are written in English and shall be interpreted under their English-language meaning. In the event of a conflict between a translated version and this English version, this English version prevails.
2. Eligibility and Account Registration
2.1 Age requirement. You must be at least 18 years of age to register or use this service. We reserve the right to request proof of age at any time. Accounts found to be held by persons under 18 will be immediately closed and any funds forfeited in accordance with legal obligations.
2.2 Jurisdiction. You may only use the service if online gambling is not prohibited by the laws of your country or region of residence. It is your sole responsibility to determine whether using this service is lawful in your jurisdiction. Ricky Casino does not accept registrations from residents of jurisdictions on our restricted list (available on request).
2.3 One account per person. Each player may hold only one account. Operating multiple accounts, sharing accounts or allowing another person to use your account is prohibited and will result in account suspension and forfeiture of funds.
2.4 Account information accuracy. You must provide accurate, complete and current information at registration. Using false or third-party information to register is prohibited. If incorrect information is discovered, we reserve the right to close the account and withhold pending withdrawals pending investigation.
2.5 Account security. You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone. Notify us immediately if you suspect unauthorised access to your account.
3. Account Verification (KYC)
3.1 Ricky Casino is required to verify the identity of all players before processing withdrawals. This process is known as Know Your Customer (KYC) verification.
3.2 Standard verification documents required:
Proof of identity: Government-issued photo ID (passport, driver's licence or national ID card)
Proof of address: Utility bill, bank statement or government correspondence dated within 3 months
Payment method verification: As required by our compliance team
3.3 We may request additional documentation for enhanced due diligence (EDD), particularly for:
Withdrawal requests over AU$2,000
Accounts with unusual transaction patterns
Accounts flagged by our AML monitoring systems
3.4 Verification is typically completed within 24–72 hours of document submission. Withdrawals cannot be processed until verification is complete.
3.5 We may verify your identity through third-party verification services. By submitting documents, you consent to this process.
3.6 Failure to provide requested documents within 30 days of the request may result in account restriction and, where required by law, reporting to relevant authorities.
4. Bonus Terms and Wagering Requirements
4.1 All bonuses and promotions are subject to the specific terms published with each offer. In the event of a conflict between a promotion's specific terms and these General Terms, the specific promotion terms prevail.
4.2 General bonus conditions:
a) Bonuses are credited to your Bonus Balance. Bonus funds must be wagered in accordance with the applicable wagering requirement before they can be withdrawn as cash.
b) The standard wagering requirement is 35× the bonus amount unless the specific promotion states otherwise.
c) Maximum bet while on bonus wagering: AU$5 per spin, per hand or per round. Bets exceeding AU$5 while bonus wagering is active may result in the voiding of the bonus and any associated winnings.
d) Game contribution to wagering: Pokies (slots) typically contribute 100%; live casino games typically contribute 10%; table games may contribute 0–10% — refer to the specific promotion terms for contribution rates applicable to your current active bonus.
e) Bonus expiry: Bonuses expire after the period stated in the promotion (typically 7–30 days). Expired bonuses and any associated winnings are forfeited.
f) Only one active bonus may be held at a time. Claiming a second bonus before completing the first voids the first bonus.
g) Requesting a withdrawal while bonus wagering is incomplete will result in the forfeiture of the bonus balance and any wagering progress.
4.3 Bonus restrictions: We reserve the right to exclude certain accounts from bonus eligibility based on jurisdiction, account history, high bonus-to-deposit ratio, or patterns consistent with bonus abuse.
4.4 Bonus abuse. Any attempt to exploit bonuses through coordinated play, arbitrage strategies, use of multiple accounts or other prohibited methods constitutes bonus abuse and may result in account closure and forfeiture of all funds.
4.5 Free Spins: Winnings generated from free spins are credited as bonus funds and are subject to wagering requirements unless the specific promotion states otherwise. The spin value for each free spins promotion is stated in the relevant offer.
5. Deposit and Withdrawal Terms
5.1 Deposit minimums: The minimum deposit is AU$20 for most payment methods. AU$30 is the minimum deposit required to qualify for promotional bonuses.
5.2 Withdrawal minimums: AU$20 for most methods; AU$50 for cryptocurrency withdrawals.
5.3 Withdrawal processing: The casino's internal processing window is 24–48 hours after a withdrawal request is submitted and approved. Additional transit time applies based on the payment method selected. Withdrawals are processed in order of submission during business hours.
5.4 Withdrawal of deposited funds. If you wish to withdraw funds you have deposited but not yet played, without claiming a bonus, these may generally be withdrawn subject to identity verification requirements.
5.5 Withdrawals with active bonuses. If you request a withdrawal while holding an active bonus, the bonus is forfeited. Your cash deposit balance may remain withdrawable subject to compliance review.
5.6 Same-method policy. We apply a same-method policy where possible: withdrawals are returned to the method used for the most recent deposit. In cases where this is not possible (e.g., Neosurf), an alternative method is arranged with support.
5.7 Transaction fees: We do not charge withdrawal fees. Cryptocurrency network fees (gas) are the responsibility of the player. Your bank or payment provider may apply their own fees.
5.8 Currency. All transactions for Australian players are denominated in AUD.
6. Responsible Gambling Policy
6.1 We support responsible gambling and provide tools to help players maintain control of their gambling activity. These tools are described in detail on our Responsible Gambling page.
6.2 Self-exclusion. Players may self-exclude for periods of 1 month, 3 months, 6 months, 1 year, or permanently. Permanent self-exclusion is irreversible. All bonuses are forfeited upon self-exclusion; pending withdrawals continue to process.
6.3 Deposit limits. Players may set daily, weekly or monthly deposit limits. Reductions take effect immediately; increases require a 24-hour cooling-off period.
6.4 Minor protection. We employ age verification measures to prevent access by persons under 18. We require you to ensure that minors cannot access your account or devices on which the casino is installed.
6.5 If you are experiencing gambling-related harm, contact Gambling Help Online: 1800 858 858 or gamblinghelponline.org.au.
7. Prohibited Activities
7.1 The following activities are prohibited and will result in immediate account suspension and investigation:
a) Using the service for money laundering or any illegal purpose
b) Using third-party payment methods not in your own name
c) Providing false identity documents
d) Exploiting software errors or glitches to gain an unfair advantage
e) Collusion between players
f) Using automated scripts, bots or artificial intelligence to influence game outcomes
g) Opening multiple accounts
h) Engaging in bonus abuse as defined in Section 4.4
i) Threatening, harassing or abusing our staff
7.2 Where prohibited activity is confirmed, we reserve the right to: close the account, retain any balance pending investigation, report the matter to relevant regulatory or law enforcement authorities, and pursue recovery of any amounts obtained through fraudulent means.
8. Intellectual Property
8.1 All content on australia-ricky.com — including but not limited to software, game titles, graphics, text, trademarks and data — is owned by or licensed to Dama N.V. You may not reproduce, modify, distribute or create derivative works without express written permission.
8.2 Game content is owned by the respective game providers and is used under licence.
9. Limitation of Liability
9.1 The service is provided on an "as is" basis. We do not guarantee that the service will be uninterrupted, error-free or free from technical faults.
9.2 We are not liable for losses resulting from technical disruptions beyond our reasonable control, including but not limited to internet outages, server failures or force majeure events.
9.3 Our total liability to any player for any claim arising from use of the service is limited to the net deposits made by that player in the 30 days preceding the claim.
9.4 We are not liable for indirect, consequential or speculative losses including loss of anticipated winnings.
10. Governing Law and Jurisdiction
10.1 These Terms are governed by the laws of Curaçao. The courts of Curaçao have non-exclusive jurisdiction over disputes arising from these Terms.
10.2 We operate under gaming licence no. 0000002 issued by the Tobique Gaming Commission.
10.3 Australian players acknowledge that Ricky Casino is an offshore operator. Consumer protections applicable to Australian-licenced gambling services (regulated by state gaming authorities and overseen by ACMA under the Interactive Gambling Act 2001) may not fully apply. Players seeking services regulated under Australian state law should contact their relevant state gaming authority.
11. Changes to These Terms
11.1 We reserve the right to revise these Terms at any time. Significant changes will be communicated by email or in-account notification at least 7 days before they take effect.
11.2 Continued use of the service after the effective date of revised Terms constitutes acceptance of the changes.
11.3 If you do not accept a material change, you may close your account before the change takes effect by contacting support.
12. Contact Information
For queries regarding these Terms, your account, or compliance matters:
Online: Live chat at australia-ricky.com (24/7)Email: Available through your account's Help & Support sectionPrivacy Officer queries: Submit via live chat with subject "Privacy Request"
For independent dispute resolution or regulatory matters, please contact the Tobique Gaming Commission through the contact details listed on your welcome correspondence or account licence documentation.
13. Responsible Gambling — Additional Provisions
13.1 We take all reasonable and practicable steps to identify and assist players who may be experiencing gambling-related harm. These steps may include reviewing account activity for patterns consistent with problem gambling (extended sessions, repeated rapid deposits, loss-chasing behaviour) and proactively reaching out to players whose activity triggers these indicators.
13.2 Where a player is identified as potentially vulnerable, we may apply temporary deposit restrictions, require a responsible gambling check-in via support, or in serious cases apply a mandatory temporary exclusion pending review. These measures are taken in the interest of player welfare and are not punitive.
13.3 We participate in industry information-sharing regarding self-excluded players to the extent permitted by our licence and applicable privacy law.
13.4 Players using the service for entertainment should maintain oversight of their own gambling activity using the tools described in our Responsible Gambling page. Ricky Casino's monitoring tools are supplementary, not a substitute for personal accountability.
13.5 If you believe we have failed in our responsible gambling obligations, you may contact our support team at any time or lodge a formal written complaint via the process described in Section 12. Formal complaints regarding responsible gambling are treated as priority and escalated to senior staff.
13.6 For independent support in Australia, contact Gambling Help Online at 1800 858 858 (free call) or gamblinghelponline.org.au. This service is available 24 hours a day, seven days a week, and is free from all Australian landlines and mobile phones.