Responsible Gambling at Ricky Casino Australia

Gambling should be an enjoyable form of entertainment, not a source of financial stress or personal harm. This page explains the tools available at Ricky Casino to help you play within your means, what warning signs to watch for, and where to get independent support if gambling has become a problem.

All responsible gambling features described here are available to every registered player at no cost. They are not barriers to using the casino — they are controls you choose to use when you want them.

Our Commitment to Safe Play

Ricky Casino does not want players spending more than they can afford. This is not simply a regulatory statement: problem gambling damages players, drives chargebacks and creates reputational harm for everyone involved. We have a shared interest in players gambling sustainably.

We use account monitoring tools to identify patterns associated with problem gambling — extended sessions, rapid loss chasing, multiple deposits in quick succession. Where these patterns are detected, our support team may proactively reach out to check in. You can also trigger any of the tools below at any time, without needing a reason.

Tools to Help You Stay in Control

Deposit Limits

Set a cap on how much you can deposit within a rolling daily, weekly or monthly period. Limits are configured under Account Settings → Responsible Gambling.

• Reducing a limit: Takes effect immediately.

• Increasing a limit: Takes effect after a 24-hour cooling-off period (to prevent impulsive increases during a session).

• Removing a limit entirely: Also subject to the 24-hour delay.

Example: If you set a weekly deposit limit of AU$100, any deposit attempt that would take you over AU$100 for the week is automatically declined. The counter resets at the start of each Monday.

Session Time Limits and Reminders

Set a maximum session duration or activate a reminder prompt that appears after a chosen period of play. When the limit is reached, the session ends automatically or a notification prompts you to take a break.

Access via Account Settings → Session Controls.

Reality Checks

Enable pop-up reminders at intervals of your choosing (every 30 minutes, 60 minutes, or custom) that display how long you have been playing and your net wins or losses for the session. These prompts interrupt the flow of play to give you a factual overview — useful for keeping perspective during longer sessions.

Cool-Off Period

A cool-off period temporarily suspends your ability to deposit and play for a set time: 24 hours, 48 hours, 72 hours or 7 days. Your account remains open and you can still log in to view your history, but no new deposits are accepted during the cool-off window.

Use a cool-off if you feel you are playing more than intended but are not ready to self-exclude. It creates a pause without permanent consequences.

Self-Exclusion

Self-exclusion closes your account to deposits and play for a chosen period: 1 month, 3 months, 6 months, 1 year, or permanent.

• All active bonuses are forfeited when self-exclusion begins.

• Any pending withdrawals continue to process — your winnings are not affected.

• Permanent self-exclusion cannot be reversed. Do not choose permanent exclusion unless you are certain you do not wish to return.

To self-exclude: go to Account Settings → Responsible Gambling → Self-Exclusion or contact our support team via live chat and request immediate exclusion. Support agents process exclusion requests the same day.

If you self-exclude from Ricky Casino, consider also registering with BetStop — Australia's National Self-Exclusion Register — which allows you to exclude from multiple licensed and offshore gambling sites in one step. Visit betstop.gov.au.

Recognising Problem Gambling: Warning Signs

Problem gambling does not always feel like a problem when it starts. Signs that your gambling may have moved beyond entertainment:

• Spending more than you planned, regularly

• Chasing losses — playing specifically to win back money already lost

• Borrowing money to gamble or pay gambling debts

• Hiding gambling activity from family or friends

• Feeling anxious, irritable or unable to focus when not gambling

• Missing work, social commitments or family time to gamble

• Gambling to escape stress, boredom or difficult emotions

If several of these describe your experience, reaching out to a support service is a practical first step. These are not signs of weakness — problem gambling is a recognised condition with effective treatment pathways.

Getting Help in Australia

Gambling Help Online offers free, confidential counselling by phone, online chat and email. Their counsellors are trained in gambling-specific support and can assist both the person with the gambling problem and affected family members.

If you are in immediate financial difficulty as a result of gambling, the National Debt Helpline (1800 007 007) provides free financial counselling.