Ricky Casino Privacy Policy
Last updated: 2026-05-30
Ricky Casino, operated by Dama N.V. ("we", "us", "our"), is committed to protecting the privacy of all players and website visitors. This Privacy Policy sets out how we collect, use, store and disclose personal information, and explains your rights as an individual. Our practices are designed to comply with the Australian Privacy Principles (APP) as set out in the Privacy Act 1988 (Cth).
Introduction and Scope
This policy applies to all personal information collected through australia-ricky.com and any associated platforms or communications. It covers Australian residents and any person whose personal information we process in connection with services provided in Australia.
By creating an account or using our services, you acknowledge that your personal information will be handled in accordance with this policy. If you do not agree, do not create an account or submit personal information to us.
Information We Collect
We collect personal information that is reasonably necessary for operating an online casino and providing associated services.
Information you provide directly:
Full legal name, date of birth and gender
Residential address and postcode
Email address and phone number
Payment method details (card numbers are not stored by us; they are processed through PCI-DSS compliant third-party gateways)
Identity and address verification documents (passport, driver's licence, utility bills) submitted for KYC purposes
Information collected automatically:
IP address and approximate geolocation
Device type, operating system and browser
Session data: pages visited, time spent, games played
Cookies and tracking technologies (see section below)
Information from third parties:
Identity verification results from KYC/AML service providers
Payment processor transaction data
Affiliate or referral partner identifiers, where applicable
How We Use Your Information
We use your personal information to:
Create and manage your account
Process deposits, withdrawals and bonus claims
Verify your identity and age (as required by anti-money-laundering obligations)
Detect and prevent fraud, money laundering and other prohibited activity
Provide customer support
Send transactional communications (account alerts, withdrawal notifications)
Send promotional communications — only where you have consented (you may opt out at any time)
Comply with applicable laws and regulatory requirements
Improve our platform and services based on aggregated usage data
We do not sell your personal information to third parties for their own marketing purposes.
Sharing Your Information
We may share your personal information with:
Payment processors — to facilitate deposits and withdrawals
KYC/identity verification providers — to verify your identity documents
IT and security service providers — who assist in operating and securing our platform
Regulators and law enforcement — where we are legally required to disclose
Group companies — other entities within the Dama N.V. group, for operational and compliance purposes
When we transfer data outside Australia — including to Cyprus (where Dama N.V. is registered) and Curacao — we take reasonable steps to ensure the recipient is subject to a privacy law substantially similar to the APP, or we obtain your consent. This cross-border disclosure is made in accordance with APP 8.
Data Security and Retention
We use industry-standard security measures including SSL/TLS encryption for data in transit and access controls for data at rest. No system is completely secure; we cannot guarantee absolute security but maintain reasonable technical and organisational safeguards.
Personal information is retained for as long as your account remains active and for a minimum of 5 years after account closure, in order to meet anti-money-laundering record-keeping obligations. Identity documents may be retained for longer where required by law.
Australian Privacy Principles (APP) Compliance
We operate in alignment with the 13 APPs:
APP 1 (Open and transparent management): This policy is publicly available and updated as practices change.
APP 3 (Collection of solicited personal information): We collect only information that is reasonably necessary for our functions.
APP 5 (Notification): We notify individuals at the point of collection.
APP 6 (Use or disclosure): We use information only for the purpose collected, or related secondary purposes.
APP 8 (Cross-border disclosure): Disclosed above.
APP 12 (Access): Players may request access to their data.
APP 13 (Correction): Players may request corrections to inaccurate data.
Your Rights Under Australian Privacy Law
Australian residents have the right to:
Access personal information we hold about them
Correct inaccurate, incomplete or out-of-date information
Lodge a complaint if you believe we have breached the APPs
To exercise any of these rights, contact our Privacy Officer through the live chat or email support channel with the subject line "Privacy Request". We will acknowledge your request within 5 business days and respond substantively within 30 days.
If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Cookies and Tracking Technologies
We use cookies and similar technologies for session management, security, analytics and optional personalisation. Essential cookies cannot be disabled without impairing site functionality. Analytics and marketing cookies can be managed through the cookie preference centre accessible from the site footer.
Contact Our Privacy Officer
For privacy-related queries: use the support channel in your account settings and include "Privacy Policy" in the subject line. Alternatively, contact us via the address listed in the Terms and Conditions.
This policy was last reviewed on 2026-05-30 and will be updated when our practices materially change.